Privacy Policy

About this policy

This Privacy Policy explains how HITISHA GLOBAL, Udaipur, Rajasthan, India ("we", "us", "CandyCruz") collects, uses and protects your personal information when you visit candycruz.in or contact us to order our jelly candy, ask about wholesale, or give feedback.

By using this website or contacting us, you agree to this policy. If you do not agree, please do not use the website.

Information we collect

We collect only what we need to serve you:

• Contact details: your name, phone number and email address
• Delivery details: your address, city and PIN code
• Order details: pack sizes, quantity, custom sticker text and payment status
• Messages and photos: what you send us by WhatsApp, phone or email, including photos of a damaged pack
• Technical information: browser, device, IP address, pages visited and approximate location, collected through cookies and analytics tools

We never ask for your card number, PIN, OTP or password. Please do not share them with us in chat.

How we use your information

• To take, confirm, pack and deliver your orders
• To reply to your questions, quotes and feedback
• To handle complaints, replacements and refunds
• To send offers or updates, only if you ask for them
• To understand how the website is used and improve it
• To keep records for tax, accounting and food safety, and to meet legal requirements

Consent and lawful use

We use your personal information with your consent or for lawful purposes allowed under Indian law, including the Digital Personal Data Protection Act, 2023. When you send us your details to place an order or make an enquiry, you agree that we may use them for that purpose. You can withdraw your consent at any time by writing to us.

WhatsApp, calls and email

Buttons on this website open WhatsApp, your phone dialler or your email app. The message you send is handled by those services under their own privacy terms. We only see the details you choose to send us.

Cookies and similar technologies

This website uses cookies to work properly, remember your choices and understand visits. Google and its partners may also use cookies to measure visits and show ads, if these are enabled on the site. Read our Cookie Policy to learn more and to see how to control cookies in your browser.

Who we share information with

We do not sell your personal information. We share it only when needed:

• Delivery partners such as couriers, to deliver your order
• Payment providers, if you pay through them
• Website service providers, such as Google and Blogger, who host and run this website
• Authorities, when the law requires us to

Third-party services and links

This website is hosted on Blogger, a Google service, and loads fonts from Google Fonts. It links to other sites such as WhatsApp and official government portals where you can verify our registrations. We are not responsible for the privacy practices of other websites, so please read their policies.

How long we keep your information

We keep order and contact details for as long as needed to serve you and to meet tax, accounting and legal record-keeping rules. After that we delete or anonymise them.

Keeping your information safe

We take reasonable steps to protect your information, such as limiting who can see it and keeping records in a secure place. No website, message service or storage system is completely secure, so we cannot promise absolute security.

Children

This website is meant for adults and parents. We do not knowingly collect personal information from children under 18 without a parent or guardian's consent. If you think a child has shared information with us, tell us and we will delete it.

Your rights and choices

You can ask us to:

• Tell you what personal information we hold about you
• Correct information that is wrong or out of date
• Delete your information, where we are not required to keep it
• Stop sending you offers or messages
• Withdraw your consent

To make a request, write to hitishaglobal@gmail.com with your name and phone number. We will reply within a reasonable time.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page shows the latest version. If we make an important change, we will make it clear on this page.

Contact and grievances

For any privacy question, request or complaint, contact:

• HITISHA GLOBAL, Udaipur, Rajasthan, India
• Email: hitishaglobal@gmail.com
• WhatsApp: 9782795383
• Phone: 9257495383